Last Updated: 21 August 2026
This Billing Policy outlines the payment terms and conditions applicable to purchases made on Physiome.shop, operated by PHYSIOME LTD (Company No. 16700475), trading as PHYSIOME.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
2. Currency and Pricing
All prices displayed on our Site are listed in British Pound (GBP). If you are paying via a card or account issued in a different currency, your bank or payment provider may apply a currency conversion and associated fees — these are outside of our control.
3. When You Are Charged
Payment is taken in full at the time your order is placed.
4. Card Security
We do not collect, retain, or have access to your full payment card number at any point during or after your transaction. All payments are processed through secure, PCI-DSS compliant third-party payment gateways.
5. Failed or Declined Payments
If your payment is declined or fails to process, your order will not be confirmed. Please check with your card issuer or payment provider, or try an alternative payment method.
6. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email. This confirms receipt of your order and payment, but does not guarantee product availability — see our Terms of Service for further details.
7. Refunds
Refunds are issued to the original payment method used at checkout. Please see our Return & Refund Policy for full details on refund timelines.
8. Billing Errors
If you notice an incorrect charge on your account, please contact us immediately at Contact@physiome.shop with your order number, and we will investigate and correct the issue as quickly as possible.
9. Contact Us
For any questions regarding billing or payments, please contact us:
PHYSIOME
Trading name of PHYSIOME LTD (Company No. 16700475)
📧 Email: Contact@physiome.shop
📞 Phone: +44 7473 990728
📍 Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom
🕒 Business Hours:
Mon–Fri: 9:00 AM–10:00 PM GMT
Saturday: 9:00 AM–6:00 PM GMT