Terms of service
Last Updated: 21 August 2026
Welcome to PHYSIOME. These Terms of Service ("Terms") govern your access to and use of Physiome.shop (the "Site") and any purchases made through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. About Us
PHYSIOME is operated by:
PHYSIOME LTD
Company Number: 16700475
Registered Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom
Email: Contact@physiome.shop
Phone: +44 7473 990728
2. Eligibility
By using this Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.
3. Products and Pricing
All products displayed on the Site are subject to availability.
We reserve the right to discontinue any product at any time.
All prices are listed in British Pounds (GBP) and are inclusive of applicable taxes unless stated otherwise.
We make every effort to display accurate pricing and product information. In the event of a pricing error, we reserve the right to cancel any order placed at the incorrect price, and you will be notified and fully refunded.
4. Orders and Payment
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.
We accept the payment methods listed in our Billing Policy.
Full payment is required at the time of order.
An order confirmation email does not constitute acceptance of your order; it confirms only that we have received it.
5. Shipping and Delivery
Please refer to our Shipping Policy for full details on handling times, delivery estimates, and shipping costs. Delivery times are estimates only and are not guaranteed.
6. Returns and Refunds
Please refer to our Return & Refund Policy for details on how to return a product and how refunds are processed.
7. Product Authenticity
We are committed to selling genuine, authentic products. Please see our Product Authenticity & Sourcing policy for further details.
8. Intellectual Property
All content on this Site, including text, graphics, logos, images, and software, is the property of PHYSIOME LTD or its licensors and is protected by UK and international copyright and trademark laws. You may not reproduce, distribute, or use any content from this Site without our prior written consent.
9. User Conduct
When using the Site, you agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorised access to the Site or its systems
- Interfere with the proper functioning of the Site
- Submit false or misleading information
- Use automated systems (bots, scrapers) to access the Site without our permission
10. Limitation of Liability
To the fullest extent permitted by law, PHYSIOME LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products, except where such liability cannot be excluded under UK law (such as death or personal injury caused by our negligence, or fraud).
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms of Service, please contact us:
PHYSIOME
Trading name of PHYSIOME LTD (Company No. 16700475)
📧 Email: Contact@physiome.shop
📞 Phone: +44 7473 990728
📍 Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom
🕒 Business Hours:
Mon–Fri: 9:00 AM–10:00 PM GMT
Saturday: 9:00 AM–6:00 PM GMT