Last Updated: 21 August 2026
At PHYSIOME, we stand behind the quality of every teddy bear and plush product we sell. This policy explains our warranty coverage and how to request a replacement.
1. Manufacturer Warranty
All products sold on PHYSIOME come with full manufacturer warranty coverage against defects in materials and workmanship, in line with the terms provided by the original manufacturer. This warranty covers issues such as:
- Faulty stitching or seams
- Manufacturing defects in stuffing or filling
- Defective components (e.g. faulty sound boxes or mechanisms, where applicable)
2. What Is Not Covered
This warranty does not cover:
- General wear and tear from normal use
- Damage caused by misuse, accidents, or improper cleaning
- Damage caused by pets or exposure to extreme conditions (e.g. water damage, excessive heat)
- Products that have been altered, modified, or repaired by anyone other than us
3. Warranty Period
Our warranty covers manufacturing defects identified within 30 days of delivery. If a defect is identified within this period, please contact us to arrange a replacement or repair.
4. How to Make a Warranty Claim
To make a warranty claim, please email us at Contact@physiome.shop with:
- Your order number
- A description of the defect
- Clear photos showing the issue
Our team will review your claim and respond within 1–2 business days with next steps.
5. Replacement Process
If your claim is approved, we will offer one of the following at no additional cost to you:
- A free replacement of the same item (subject to availability)
- A repair, where reasonably possible
- A full refund, if a replacement or repair is not possible
Please see our Return & Refund Policy for information on how refunds are processed.
6. Returning the Faulty Item
In most cases, we may ask you to return the faulty item to us before a replacement is issued. Where this applies, we will cover the cost of return shipping for confirmed warranty claims.
7. Statutory Rights
This Warranty & Replacement Policy is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015, which entitles you to a repair, replacement, or refund for goods that are faulty, not as described, or not of satisfactory quality.
8. Contact Us
For any questions about warranty claims or replacements, please contact us:
PHYSIOME
Trading name of PHYSIOME LTD (Company No. 16700475)
📧 Email: Contact@physiome.shop
📞 Phone: +44 7473 990728
📍 Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom
🕒 Business Hours:
Mon–Fri: 9:00 AM–10:00 PM GMT
Saturday: 9:00 AM–6:00 PM GMT