Warranty & Replacement Policy

At PHYSIOME, we stand behind the quality of every piece of jewellery we sell. This policy explains our warranty coverage and how to request a replacement.

1. Manufacturer Warranty

All products sold on PHYSIOME come with full manufacturer warranty coverage against defects in materials and workmanship, in line with the terms provided by the original manufacturer. This warranty covers issues such as:

Faulty clasps or fastenings
Loose or defective stone settings
Manufacturing defects in plating or finish
Broken chains or components due to a manufacturing fault

2. What Is Not Covered

This warranty does not cover:

General wear and tear from normal use, including natural tarnishing of metal over time
Damage caused by exposure to water, perfume, chemicals, or extreme conditions
Damage caused by misuse or accidents
Products that have been altered, resized, or repaired by anyone other than us

3. Warranty Period

Our warranty covers manufacturing defects identified within 30 days of delivery. If a defect is identified within this period, please contact us to arrange a replacement or repair.

4. How to Make a Warranty Claim

To make a warranty claim, please email us at Contact@physiome.shop with:

Your order number
A description of the defect
Clear photos showing the issue

Our team will review your claim and respond within 1–2 business days with next steps.

5. Replacement Process

If your claim is approved, we will offer one of the following at no additional cost to you:

A free replacement of the same item (subject to availability)
A repair, where reasonably possible
A full refund, if a replacement or repair is not possible

Please see our Return & Refund Policy for information on how refunds are processed.

6. Returning the Faulty Item

In most cases, we may ask you to return the faulty item to us before a replacement is issued. Where this applies, we will cover the cost of return shipping for confirmed warranty claims.

7. Statutory Rights

This Warranty & Replacement Policy is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015, which entitles you to a repair, replacement, or refund for goods that are faulty, not as described, or not of satisfactory quality.

8. Contact Us

For any questions about warranty claims or replacements, please contact us:

PHYSIOME Trading name of PHYSIOME LTD

- Email: Contact@physiome.shop

- Phone: +44 7473 990728

- Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom

- Business Hours:

Mon–Fri: 9:00 AM–10:00 PM GMT

Saturday: 9:00 AM–6:00 PM GMT