Refund policy

Last Updated: 21 August 2026

At PHYSIOME, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work when you shop with us.

1. Return Window

You have 30 days from the date of delivery to request a return. To be eligible, items must be:

  • Unused, unworn, and in the same condition that you received them
  • In the original packaging, with all tags and labels attached
  • Accompanied by proof of purchase (order number or receipt)

Returns requested after 30 days from delivery will not be accepted.

2. How to Start a Return

To initiate a return, please contact us by email at Contact@physiome.shop with your order number and the reason for the return. Our team will respond with return instructions, including the return address, within 1–2 business days.

Please do not send items back before receiving confirmation from our team.

3. Return Shipping Address

Once your return is approved, items should be sent to:

PHYSIOME LTD
85 RANELAGH ROAD
LONDON, ENGLAND, E15 3DP
United Kingdom

4. Return Shipping Costs

  • If the return is due to our error (wrong item sent, item damaged in transit, or item not as described), we cover the cost of return shipping.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be processed within 7 business days to your original method of payment. Please note that your bank or card provider may take additional time to reflect the refund in your account.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as final sale
  • Gift cards
  • Items that have been used, damaged, or altered by the customer

7. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at Contact@physiome.shop with photos of the item and packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you.

8. Exchanges

If you would like to exchange an item for a different size, variant, or product, please contact us at Contact@physiome.shop to arrange this. Exchanges are subject to product availability.

9. Late or Missing Refunds

If you haven't received a refund after 7 business days of approval, please first check with your bank or card provider, as processing times vary. If you still have not received your refund, contact us at Contact@physiome.shop.

10. Contact Us

For any questions about this Return & Refund Policy, please reach out to us:

PHYSIOME
Trading name of PHYSIOME LTD (Company No. 16700475)

📧 Email: Contact@physiome.shop

📞 Phone: +44 7473 990728

📍 Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom

🕒 Business Hours:

Mon–Fri: 9:00 AM–10:00 PM GMT

Saturday: 9:00 AM–6:00 PM GMT