Last Updated: 21 August 2026
At PHYSIOME, trust is at the heart of everything we sell. This policy explains our commitment to product authenticity and how we source the teddy bears and plush products available on our Site.
1. 100% Genuine and New Products
Every product sold on PHYSIOME is 100% genuine and brand new. We do not sell items that have been previously owned, used, or returned and resold as new.
2. Full Manufacturer Warranty Coverage
Where applicable, all products come with full manufacturer warranty coverage against defects in materials and workmanship. See our Warranty & Replacement Policy for full details on how to make a warranty claim.
3. Supply Chain Documentation
We maintain supply chain documentation for our products, available for verification upon reasonable request. This helps ensure transparency and accountability at every stage of sourcing.
4. No Grey-Market, Refurbished, or Counterfeit Goods
We have a strict policy against selling:
- Grey-market goods (products imported or sold outside of authorised distribution channels)
- Refurbished or previously used items marked as new
- Counterfeit or replica products of any kind
Every product listed on our Site has been sourced through legitimate, authorised channels.
5. Transparent UK-Based Sourcing
We source our products through transparent, UK-based distribution channels, working with suppliers who meet our standards for quality, safety, and authenticity. All products sold to UK customers comply with applicable UK product safety regulations, including toy safety standards (BS EN 71) where relevant.
6. Reporting Concerns
If you believe you have received a product that is not genuine, or you have any concerns about the authenticity of an item purchased from PHYSIOME, please contact us immediately at Contact@physiome.shop with your order number and details of your concern. We take all reports seriously and will investigate promptly.
7. Contact Us
For any questions about product authenticity or sourcing, please contact us:
PHYSIOME
Trading name of PHYSIOME LTD (Company No. 16700475)
📧 Email: Contact@physiome.shop
📞 Phone: +44 7473 990728
📍 Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom
🕒 Business Hours:
Mon–Fri: 9:00 AM–10:00 PM GMT
Saturday: 9:00 AM–6:00 PM GMT