Product Authenticity and Sourcing
At PHYSIOME, trust is at the heart of everything we sell. This policy explains our commitment to product authenticity and how we source the jewellery available on our Site.
1. 100% Genuine and New Products
Every product sold on PHYSIOME is 100% genuine and brand new. We do not sell items that have been previously owned, used, or returned and resold as new. Where a product contains precious metals (such as gold, silver, or platinum) or gemstones, the product listing accurately states the materials used, including where an item is plated, vermeil, or set with simulated stones.
2. Hallmarking & Material Standards
Where required by law, precious metal items are hallmarked in accordance with the UK Hallmarking Act 1973. Material composition (e.g. 925 sterling silver, gold-plated, stainless steel) is stated clearly on each product listing.
3. Supply Chain Documentation
We maintain supply chain documentation for our products, available for verification upon reasonable request. This helps ensure transparency and accountability at every stage of sourcing.
4. No Grey-Market, Refurbished, or Counterfeit Goods
We have a strict policy against selling:
- Grey-market goods (products imported or sold outside of authorised distribution channels)
- Refurbished or previously used items marked as new
- Counterfeit or replica products of any kind
Every product listed on our Site has been sourced through legitimate, authorised channels.
5. Transparent UK-Based Sourcing
We source our products through transparent, UK-based distribution channels, working with suppliers who meet our standards for quality, safety, and authenticity. All jewellery sold to UK customers complies with applicable UK product safety and labelling regulations, including nickel release requirements under UK REACH, where relevant.
6. Reporting Concerns
If you believe you have received a product that is not genuine, or you have any concerns about the authenticity of an item purchased from PHYSIOME, please contact us immediately at Contact@physiome.shop with your order number and details of your concern. We take all reports seriously and will investigate promptly.
7. Contact Us
For any questions about product authenticity or sourcing, please contact us:
PHYSIOME Trading name of PHYSIOME LTD
- Email: Contact@physiome.shop
- Phone: +44 7473 990728
- Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom
- Business Hours:
Mon–Fri: 9:00 AM–10:00 PM GMT
Saturday: 9:00 AM–6:00 PM GMT