Shipping policy

Last Updated: 21 August 2026

Thank you for shopping with PHYSIOME. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing (Handling Time)

All orders are processed and dispatched within 1–3 business days of being placed. Orders are not processed on weekends or UK public holidays. You will receive a confirmation email once your order has been dispatched, along with tracking information where available.

2. Delivery Time

Once dispatched, delivery typically takes 4–5 business days, depending on your location and the courier used.

3. Overall Estimated Delivery

Taking handling and delivery time together, you can expect to receive your order within 5–8 business days from the date your order is placed.

Please note these are estimated timeframes and not guaranteed. Delays may occasionally occur due to courier issues, weather, customs, or high order volumes (e.g. during holiday periods), which are outside of our control.

4. Shipping Destinations

We currently ship to addresses within the United Kingdom.

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size/weight. Any applicable shipping fees will be clearly displayed before you complete your purchase.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery's progress.

7. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error, please contact us immediately at Contact@physiome.shop — we will do our best to amend the order before it is dispatched.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at Contact@physiome.shop with your order number, and we will investigate with the courier on your behalf.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at Contact@physiome.shop with photos of the damaged item and packaging, so we can arrange a replacement or refund. See our Return & Refund Policy for more details.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

PHYSIOME
Trading name of PHYSIOME LTD (Company No. 16700475)

📧 Email: Contact@physiome.shop

📞 Phone: +44 7473 990728

📍 Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom

🕒 Business Hours:

Mon–Fri: 9:00 AM–10:00 PM GMT

Saturday: 9:00 AM–6:00 PM GMT