Contact information
Last Updated: 21 August 2026
About PHYSIOME
PHYSIOME is a UK-based retailer specialising in high-quality teddy bears and plush companions, curated for gift-givers, collectors, and anyone looking for a little extra comfort. We source our products with care to ensure every bear that reaches your door is soft, safe, and made to last. Our mission is simple: to bring warmth and joy to your home, one teddy bear at a time.
Business Details
Legal Entity: PHYSIOME LTD
Company Number: 16700475
Trading Name: PHYSIOME
Registered Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom
Shipping Information
We process orders within 1–3 business days and deliver within 4–5 business days, for an overall estimated delivery time of 5–8 business days across the UK. Full details are available in our Shipping policy.
Product Authenticity
Every teddy bear sold on PHYSIOME is 100% genuine and brand new, backed by full manufacturer warranty coverage where applicable. We do not sell counterfeit, refurbished, or grey-market goods. Read more in our Product Authenticity & Sourcing policy.
Secure Payments
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. All transactions are processed securely, and we never store your full payment card details. Read more in our Billing policy.
Our Policies
For full details on how we operate, please review our store policies:
- Terms of Service
- Privacy Policy
- Return & Refund Policy
- Shipping Policy
- Warranty & Replacement Policy
- Billing Policy
- Product Authenticity & Sourcing
Customer Support
Our customer support team is here to help with any questions about your order, our products, or our policies.
📧 Email: Contact@physiome.shop
📞 Phone: +44 7473 990728
📍 Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom
🕒 Business Hours:
Mon–Fri: 9:00 AM–10:00 PM GMT
Saturday: 9:00 AM–6:00 PM GMT
You can also reach us anytime through our Contact us page.