Privacy policy

Last Updated: 21 August 2026

This Privacy Policy describes how PHYSIOME LTD (Company No. 16700475), trading as PHYSIOME ("we", "us", "our"), collects, uses, and protects your personal information when you visit or make a purchase from Physiome.shop (the "Site").

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

PHYSIOME is operated by:

PHYSIOME LTD

Company Number: 16700475
Registered Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom

We are the data controller responsible for your personal information.

2. Information We Collect

We collect the following categories of personal information:

Information you provide to us:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment providers — we do not store full card details)
  • Order history and communications with our customer support team

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time spent on the Site, and referring URLs
  • Cookies and similar tracking technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including payment, shipping, and customer service
  • Communicate with you about your order, including confirmations and shipping updates
  • Respond to inquiries and provide customer support
  • Improve our Site, products, and services
  • Send marketing communications, where you have opted in (you may unsubscribe at any time)
  • Detect and prevent fraud
  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal information on the following legal bases:

  • Contract: to fulfil orders you place with us
  • Consent: for marketing communications and non-essential cookies
  • Legitimate interests: to improve our services and prevent fraud
  • Legal obligation: to comply with tax, accounting, and other legal requirements

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Shopify, our e-commerce platform provider, which processes data on our behalf
  • Payment processors (e.g. Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay) to process transactions securely
  • Shipping carriers, to deliver your order
  • Marketing and analytics providers (e.g. Google Analytics, Google Ads, Meta), where you have consented to non-essential cookies
  • Legal and regulatory authorities, where required by law

6. International Data Transfers

Some of our third-party service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision recognised under UK law.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. Order and transaction records are typically retained for 6 years in line with UK tax law.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at Contact@physiome.shop. We will respond within one month, as required by law.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

9. Cookies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and support marketing. For full details, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

11. Children's Privacy

Our Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will indicate when the policy was last revised.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

PHYSIOME
Trading name of PHYSIOME LTD (Company No. 16700475)

📧 Email: Contact@physiome.shop

📞 Phone: +44 7473 990728

📍 Address: 85 RANELAGH ROAD, LONDON, ENGLAND, E15 3DP, United Kingdom

🕒 Business Hours:

Mon–Fri: 9:00 AM–10:00 PM GMT

Saturday: 9:00 AM–6:00 PM GMT